Welcome to Mystery Bag!
By accessing or using our platform, you agree to comply with these Terms and Conditions. Please read them carefully before using our services. If you do not agree, you may not use our services.

1. Introduction

1.1. Mystery Bag is a platform connecting consumers with restaurants, bakeries, and markets to purchase surplus food at discounted prices, reducing food waste.
1.2. The service is operated by Mystery Bag (referred to as "we," "us," or "our").

2. Definitions

• Platform: Refers to the Mystery Bag website, mobile application, and related services.

• Users: Individuals accessing or using the platform to purchase or list surplus food.

• Partner Stores: Businesses offering surplus food for purchase via the platform.

• Mystery Bags: Packages containing surplus food offered at discounted prices without detailed content disclosure.

3. Use of the Platform

3.1. Eligibility:

• Users must be at least 18 years old to access the platform.

• By using the platform, you confirm that the information you provide is accurate, complete, and up-to-date.

3.2. Account Registration:

• Users are responsible for maintaining the confidentiality of their account credentials.

• Any unauthorized use of your account must be reported immediately to Mystery Bag.

3.3. Prohibited Activities:

• Misuse of the platform, including fraudulent activities or unlawful conduct, is strictly prohibited.

• Reselling purchased Mystery Bags is not permitted without explicit prior authorization from Mystery Bag.

4. Purchasing Mystery Bags

4.1. Ordering:

• Orders are placed via the platform and are subject to availability at the selected Partner Store.

• Payment is made at the time of placing an order and is non-refundable, except as specified in our cancellation policy.

4.2. Content Disclosure:

• Mystery Bags contain surplus food, and the exact contents may not be disclosed beforehand.

• Dietary preferences or restrictions, including allergens, cannot be guaranteed.

4.3. Collection:

• Users must collect their Mystery Bag within the specified time window set by the Partner Store.

• Failure to collect within this window may result in forfeiture of the order without a refund.

5. Partner Stores’ Responsibilities

5.1. Food Quality and Safety:

• Partner Stores are solely responsible for ensuring that the food in Mystery Bags is safe, fit for consumption, and complies with local food safety laws and regulations, including the Food Safety Law of Egypt (Law No. 1 of 2017).

5.2. Compliance with Laws:

• Partner Stores must adhere to all Egyptian food safety, hygiene, and storage requirements as mandated by the National Food Safety Authority (NFSA).

6. Cancellations and Refunds

6.1. User-Initiated Cancellations:

• Users may cancel orders up to 2 hours before the collection time for a full refund.

• Refunds will not be issued for cancellations made after this window.

6.2. Platform-Initiated Cancellations:

• If an order is canceled by the Partner Store or the platform due to unforeseen circumstances, users will be notified and issued a full refund within 7 business days.

7. Liability

7.1. General Disclaimer:

• Mystery Bag is an intermediary platform and does not control or inspect the quality or safety of food provided by Partner Stores.

7.2. Limitation of Liability:

• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform, except as required by Egyptian Civil Law.

7.3. Food Safety Disclaimer:

• The safety and quality of the food are the sole responsibility of Partner Stores.

• Users must inspect their Mystery Bag using their own judgment, including smell, taste, and visual inspection, to determine its suitability for consumption.

• Mystery Bag is not liable for any harm, illness, or adverse effects caused by consuming food obtained through the platform.

• Any claims or disputes regarding food safety or quality must be directed to the respective Partner Store.

7.4. Indemnity:

• By using the platform, you agree to indemnify and hold Mystery Bag harmless from any claims, liabilities, damages, or expenses arising from your use of the platform, including but not limited to food-related issues.

8. Data Protection

8.1. Privacy Policy:

• Your personal information is processed in accordance with our Privacy Policy, which complies with Egyptian data protection laws such as the Personal Data Protection Law (Law No. 151 of 2020).

8.2. Third-Party Sharing:

• We do not share your data with third parties without your explicit consent, except as required by law.

9. Intellectual Property

9.1. Ownership:

• All content, trademarks, and intellectual property on the platform are owned by Mystery Bag or its licensors.

9.2. Usage Restrictions:

• Users may not reproduce, distribute, or create derivative works based on the platform content without prior written permission.

10. Changes to Terms and Conditions

• We reserve the right to update these Terms and Conditions at any time. Continued use of the platform after changes constitutes acceptance of the updated terms.

11. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of Egypt.

• Any disputes arising from the use of the platform will be resolved in accordance with Egyptian arbitration laws or through the courts of Cairo, Egypt.

12. Contact Information

For questions or concerns, contact us at:

• Email: team@mysterybag.com