Privacy Policy
Effective Date: 1st November 2023
Privacy Policy for Mystery Bag
Mystery Bag ("we," "us," or "our") is committed to protecting your privacy and ensuring your data is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our platform.
By using Mystery Bag, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our platform.
1. Who We Are
Mystery Bag operates as a platform connecting users with restaurants, bakeries, and markets to purchase surplus food, reducing food waste.
For questions regarding this Privacy Policy or to exercise your rights, contact us:
Email: team@mysterybag.com
2. Information We Collect
2.1 Information You Provide
We collect personal information when you:
Create an Account: Name, email address, phone number, and password.
Place Orders: Partner Store selections, purchase details, and history.
Payment Information: Processed securely via third-party payment providers (e.g., Stripe).
2.2 Information Collected Automatically
We automatically collect technical and usage data when you use the platform:
Device Information: IP address, browser type, device identifiers, and operating system.
Usage Data: Pages visited, features used, and time spent on the platform.
Location Data: Approximate location (via IP address or GPS, with your consent).
2.3 Information from Third Parties
Social Media Logins: If you log in via Facebook or Google, we collect profile details allowed by those platforms.
3. How We Use Your Information
We process your information for purposes such as:
Providing Services: Facilitating account creation, managing profiles, and processing orders.
Improving the Platform: Enhancing user experience, performance, and security.
Marketing Communications: Sending promotions, updates, and service notifications.
Customer Support: Addressing inquiries and resolving issues.
Legal Compliance: Ensuring adherence to Egyptian laws and fulfilling legal obligations.
We only process sensitive data (e.g., payment details) in strict compliance with Egyptian regulations.
4. Sharing Your Information
We do not sell your personal information. We may share it in the following cases:
4.1 Partner Stores
We share order details with Partner Stores to fulfill your purchases.
4.2 Service Providers
Third-party vendors, including payment processors, hosting providers, and analytics tools, assist in platform operation.
4.3 Legal Obligations
We may disclose data if required by Egyptian law, such as court orders or regulatory investigations.
4.4 Business Transfers
If Mystery Bag undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.
5. Data Retention
We retain your data only as long as necessary to:
Provide services or fulfill legal requirements.
Address disputes or enforce agreements.
Your Options:
You can request data deletion by contacting us at team@mysterybag.com.
Note: Some data may be retained for compliance with Egyptian tax or audit laws.
6. Your Rights (Egyptian Personal Data Protection Law)
You have the following rights under Egyptian law:
Access: Request a copy of your personal data.
Correction: Update inaccurate or outdated information.
Deletion: Ask for your data to be erased unless retention is legally required.
Objection: Object to data processing for marketing or other purposes.
Data Portability: Receive a digital copy of your data for transfer.
To exercise your rights, email us at team@mysterybag.com.
7. Security of Your Information
We use industry-standard measures to secure your data, including:
Encryption for sensitive information.
Regular audits and vulnerability assessments.
Note: While we strive for robust protection, no system is entirely secure, and we cannot guarantee complete safety.
8. Cookies and Tracking Technologies
8.1 Use of Cookies
Cookies and similar technologies are used for:
Remembering your preferences and login details.
Improving site navigation and functionality.
Delivering personalized ads and promotions.
8.2 Managing Cookies
You can control cookie preferences through your browser settings. Disabling cookies may impact platform functionality.
9. Children’s Privacy
The platform is intended for individuals 18 years or older. We do not knowingly collect data from minors. If we learn a minor’s data has been provided, we will delete it promptly.
10. Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Changes will be announced on our platform, and the "Effective Date" will be updated.
11. Governing Law and Disputes
This Privacy Policy is governed by Egyptian law, including the Personal Data Protection Law (Law No. 151 of 2020). Any disputes will be resolved in the courts of Egypt.
12. Contact Us
For questions or to exercise your rights, contact:
Email: team@mysterybag.com